EmbHub Digital Downloads Refund Policy
Effective Date: 01/29/2025
At EmbHub, we strive to provide high-quality digital embroidery files and resources. Due to the nature of digital products, all sales of embroidery designs, patterns, and digital downloads are final and non-refundable. However, we are committed to ensuring customer satisfaction and offer support in case of issues.
Refund Eligibility
Refunds or exchanges may be considered in the following cases:
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Corrupt or Unusable File: If the downloaded file is corrupted or cannot be accessed, we will provide a replacement file.
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Incorrect File Format: If you received the wrong file format and we are unable to provide the correct format, a refund may be issued.
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Duplicate Purchase: If you accidentally purchased the same item multiple times, we will refund the duplicate transaction.
Non-Refundable Situations
Refunds will not be provided in the following cases:
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Customer purchased the wrong file format without checking compatibility.
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Change of mind after purchase.
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Lack of software or embroidery machine compatibility.
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Accidental purchase without prior review of the design.
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Design was successfully downloaded and used.
How to Request a Refund or Assistance
If you experience an issue with your purchase, please contact our support team within 7 days of purchase with the following details:
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Order number
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Description of the issue
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Screenshot or evidence of the problem
Email: support@embhub.com – Subject: “Refund Request – Order #[Your Order Number]”
Our team will review your request and respond within 3 business days.
Exchanges & Store Credit
Instead of refunds, we may offer an exchange for another file of equal value or store credit in certain cases.
Modifications to Policy
EmbHub reserves the right to update this policy at any time without prior notice. Any changes will be reflected on this page.
For further questions or assistance, please contact our support team. We appreciate your business and look forward to providing you with quality embroidery files!